1. Help Center
  2. Troubleshooting

If you see a dark screen, please adjust the brightness level in Settings under Display.

If the screen is dark after you see the DMAI logo and Mr. Goose, it's due to the brightness level turned down. 

Watch video for instructions on how to turn up brightness: 

Be sure to keep your AILA system updated with the latest software (current version is to get the newest content and features. This latest software update will prevent this from happening in the future.



If you are still experiencing issues, please contact customer success at info@animalisland.us.


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