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What is your return policy?

U.S. customers can return their AILA Sit & Play within 30 days of shipment. Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a pre-paid return address label and RMA (return merchandise authorization).  

International customers outside of the U.S. can also request a return of their AILA Sit & Play within 30 days of shipment to receive a RMA, but international customers will have to cover all costs associated with return shipping to the provided return address.