AILA Store Return Policy
U.S. customers can return their orders of products purchased on animalisland.us within 30 days of shipment. Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a pre-paid return address label and RMA (return merchandise authorization) number.
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AILA Sit & Play 6 Month Satisfaction Guaranteed Return Policy
After the 30 day window, U.S. customers may return their order for AILA Sit & Play purchased on animalisland.us within 180 days of shipment IF the original unit:
- is in excellent, working condition
- is not damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship, including but not limited to cracked or broken screens
- is not modified or tampered with
Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a RMA (return merchandise authorization) number and a return address to send your AILA Sit & Play for review and subsequent issuance of a refund. NOTE: Returns for orders of accessories and/or products other than AILA Sit & Play/AILA Sit & Play Plus may not be returned outside of the 30 day window.