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What is your return policy?

 

AILA Sit & Play 60 Days Satisfaction Guaranteed Return Policy

U.S. customers can return their orders of products purchased on animalisland.us for a refund within 60 days of shipment.

Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a pre-paid return address label and RMA (return merchandise authorization) number.  

Once the label is emailed, you have 30 days to ensure that the product is returned, otherwise your return cannot be processed.

 

If you have any questions regarding our return policy, please email us at info@animalisland.us or at 424-465-1510.

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Use these steps to remove your data from your old device prior to giving the AILA Sit & Play away, returning or sending the device back for a repair or replacement.

1. On the AILA for Parents app, please "Reset AILA Device" (Settings)

2. On the AILA for Parents app, please "Unpair Device" (Settings)

3. Please inform others (grandparents, etc) that have paired to your AILA to do steps 1 and 2.

4. On AILA Sit & Play, please do a "Factory Reset"