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What is your return policy?

 

AILA Store Return Policy

U.S. customers can return their orders of products purchased on animalisland.us within 30 days of shipment. Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a pre-paid return address label and RMA (return merchandise authorization) number.  

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AILA Sit & Play 6 Month Satisfaction Guaranteed Return Policy

After the 30 day window, U.S. customers may return their order for AILA Sit & Play purchased on animalisland.us within 180 days of shipment IF the original unit:

  • is in excellent, working condition
  • is not damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship, including but not limited to cracked or broken screens
  • is not modified or tampered with

Please use the Contact Us form at https://animalisland.us/contact/ to request a return. We will provide a RMA (return merchandise authorization) number and a return address to send your AILA Sit & Play for review and subsequent issuance of a refund. NOTE: Returns for orders of accessories and/or products other than AILA Sit & Play/AILA Sit & Play Plus may not be returned outside of the 30 day window.