We provide a 12-month standard limited warranty which you may find here: animalisland.us/warranty.
The AILA Sit & Play is warranted only to the original purchaser for a period of twelve months from the original purchase date, under normal use and service, against defective workmanship and material.
This warranty is void and will not apply if the product is:
Modified or tampered with;
Used for commercial purposes (including rentals);
Damaged by accident, unreasonable use, neglect, abuse, misuse or other reasons unrelated to defective materials or workmanship;, including but not limited to cracked or broken screens;
Immersed in water;
Damaged by improper service and/or attempted service;
Used in a manner for which it is not designed;
Used with products not sold or licensed by Animal Island, including, but not limited to, adaptors and power supply devices;
Purchased from an unauthorized dealer or distributor; or
Purchased secondhand or from an unauthorized reseller.
All warranty claims are subject to:
• Animal Island being notified of the warranty claim within the warranty period
• Animal Island verifying the existence of a defect in the product
• Receipt of valid proof of your purchase date.
Please Note: Make sure that you have a valid proof of purchase (Receipt) before contacting Customer Success.
In the event a product under warranty is repaired or replaced, the replacement will be covered under the original warranty or for 30 days, whichever is longer.
For repair and replacement options, please email us at firstname.lastname@example.org or please reach out to us by filling out the below form.